General Terms and Conditions
01.07.2026
1. Scope of Application
1.1 Contracting Party and Subject Matter of the Contract
These General Terms and Conditions ("GTC") govern the use of the website https://mindance.de and the Mindance App, as well as the content, courses and features made available through them (together the "Mindance Services").
The contracting party is Mindance GmbH, Flottwellstr. 4–5, 10785 Berlin (hereinafter "Mindance", "we" or "us"). The contracting party on the user side is you, as a registered user (hereinafter "you").
Use may be free of charge, as part of a free trial period, as part of a paid subscription, or after purchasing a ZPP-certified prevention course.
1.2 Supplementary Terms of App Stores
If you download the app via an app store (e.g. Apple App Store or Google Play), the respective store provider's terms apply in addition. These govern, in particular, the download and technical provision via the store. However, the usage agreement for the Mindance Services is concluded exclusively between you and Mindance.
In the event of conflicts, the store terms shall only prevail to the extent they mandatorily govern the relationship between you and the store provider.
2. Health Prerequisites and Limits of the Offering
2.1 No Substitute for Medical or Therapeutic Treatment
The Mindance Services are intended for general information and to promote mindfulness, resilience, relaxation and well-being. They do not replace medical, psychotherapeutic or psychiatric diagnosis, advice or treatment.
If you experience health complaints, psychological crises, or suspect an illness, you should seek qualified medical or therapeutic advice. In acute emergencies, please contact emergency services immediately (112), a psychiatric emergency room, or an appropriate crisis service.
2.2 Participation Only Under Suitable Health Conditions
If you have pre-existing mental or physical conditions, are experiencing an acute life crisis, or are at risk of alcohol or drug abuse, use Mindance only after consulting a physician or therapist beforehand.
Participation in the courses is not suitable and should be avoided in cases of severe mental illness requiring treatment, acute suicidality, psychotic symptoms, or comparable acute crises, unless there is an explicit professional recommendation.
If you experience significant discomfort, feel overwhelmed, or have doubts about your health suitability while using the Services, discontinue use and clarify whether to continue with a qualified professional.
2.3 Use at Your Own Risk
Use of the Mindance Services is at your own responsibility. You are obliged to observe the health notices and to perform exercises only in a safe, quiet environment. Do not use the app while driving, operating machinery, or in situations that require your full attention.
2.4 Changes to the Range of Services and Availability
We may adapt, supplement or discontinue content, courses, exercises and features for objective reasons, in particular due to technical developments, legal requirements, or the further development of our offering. This applies only insofar as the purpose of the contract is not materially impaired.
We do not guarantee uninterrupted availability of the platform at all times. Maintenance work, security updates, technical faults, or events beyond our control may lead to temporary restrictions.
3. Participation Requirements and User Account
3.1 Minimum Age and Registration
To open a user account and use the Mindance Services, you must be at least 18 years old and have full legal capacity.
By registering, you confirm that your information is complete and correct, that you do not maintain another user account with us, and that your account has not previously been blocked or deleted due to a violation of these GTC.
3.2 Security and Blocking of the User Account
You are obliged to keep your login credentials confidential and to protect them from access by third parties.
We may temporarily block or permanently deactivate user accounts if there are concrete indications of misuse, security risks, false registration information, or significant violations of these GTC. We will duly consider your legitimate interests in doing so.
4. Conclusion of Contract and Paid Services
4.1 Registration
To use the Mindance Services, you must register in the app or web application. The usage agreement is concluded when you enter the required data and confirm these GTC as well as the privacy notice.
4.2 Free Trial Period ("free7 Trial")
B2C users may use a one-time free trial period of 7 calendar days upon registration. The activation code "free7" can be redeemed once per e-mail address.
The trial begins after confirmation of your e-mail address. During the trial, you receive access to premium content, excluding specific B2B services. No payment data is collected for the trial; no paid contractual relationship is created.
If a paid product is purchased during the trial, the trial ends early and the terms of the purchased product apply.
4.3 ZPP Prevention Courses
We offer prevention courses certified by the Central Prevention Review Body (Zentrale Prüfstelle Prävention, "ZPP"). The specific course offering may change or be expanded.
ZPP prevention courses are purchased via an external checkout page hosted by Stripe. The contract is concluded when you complete the purchase process and the payment has been successfully processed.
After successful payment, you will receive a confirmation by e-mail. Access to the purchased course is activated immediately after payment confirmation and remains available for 12 months from activation.
A ZPP course comprises the course content described in each case, in particular modules, sessions, quizzes, handouts and, upon full completion, a certificate of participation. A certificate and any potential reimbursement by your health insurance provider require full completion of the course in accordance with the applicable requirements at the time.
We cannot guarantee that your health insurance provider will reimburse the costs. The decision on reimbursement rests exclusively with your health insurance provider.
4.4 Subscriptions
Monthly and annual subscriptions are purchased via an external checkout page hosted by Stripe. The contract is concluded when you complete the purchase process and the first payment has been successfully processed.
Before completing the purchase, you will be shown the price, the term, the essential content of the service, and the available payment methods.
4.5 Correcting Input Errors
Before completing the purchase, you can review and correct your information on the Stripe checkout page. If you notice an error afterwards, please contact support@mindance.de. Statutory rights, in particular any right of withdrawal, remain unaffected.
5. Terms and Termination
5.1 Free-of-Charge Usage Agreement
The free-of-charge usage agreement concluded upon opening a user account runs for an indefinite period. You may delete your user account at any time.
5.2 Trial
The free trial ends automatically after 7 calendar days. No termination is required.
5.3 Monthly Subscription
The monthly subscription has a minimum term of one month and is automatically extended by a further month each time until terminated.
You may terminate the monthly subscription at any time, effective at the end of the current billing period. The termination must take effect by 11:59 p.m. on the last day of the current billing period at the latest, in order to prevent renewal.
After effective termination, access remains available until the end of the already-paid period. A pro-rata refund will only be made if legally required or expressly agreed.
5.4 Annual Subscription
The annual subscription has a minimum term of 12 months. It may be terminated at the end of the minimum term.
If not terminated in time, it will convert into a monthly, cancellable subscription upon expiry of the minimum term. The monthly amount corresponds to the pro-rata monthly amount of the original annual price (annual price divided by 12).
We will notify you by e-mail at least 4 weeks before the expiry of the minimum term of the upcoming end of the minimum term and the automatic conversion.
5.5 ZPP Prevention Courses
ZPP prevention courses do not renew automatically. Access ends 12 months after activation, unless a different term has been expressly agreed.
If you purchase multiple ZPP courses, access rights for each course exist independently for the respectively agreed term.
5.6 Methods of Termination
You may cancel subscriptions via the Stripe management page or by e-mail to support@mindance.de. The timely receipt of your termination is decisive.
Deleting your user account does not automatically terminate an ongoing paid subscription. Please cancel any existing subscription before deleting your account.
5.7 Termination by Mindance and Termination for Cause
We may terminate the usage agreement or a subscription, effective at the end of the respective minimum term or renewal period, giving two weeks' notice in text form.
The right of either party to terminate for good cause remains unaffected. Good cause exists for us, in particular, if you seriously or repeatedly violate these GTC, misuse login credentials, or are in default of due payments despite a reminder.
6. Right of Withdrawal for Consumers
6.1 Withdrawal Notice
If you are entitled to a statutory right of withdrawal, you may withdraw from a contract for a prevention course or a subscription within 14 days without giving reasons.
The withdrawal period is 14 days from conclusion of the contract. To exercise the right of withdrawal, a clear statement is sufficient, e.g. by e-mail to support@mindance.de or by post to Mindance GmbH, Flottwellstr. 4–5, 10785 Berlin.
For purchases made via Stripe, you must send the withdrawal notice directly to us, not to Stripe. To meet the deadline, it is sufficient to send the withdrawal notice before the period expires.
6.2 Consequences of Withdrawal
If you withdraw from the contract, we will refund all payments received for the withdrawn contract no later than 14 days from the date on which we received your withdrawal notice. For the refund, we will use the same means of payment you used for the original transaction, unless otherwise agreed.
If you requested that the service begin during the withdrawal period and access was already granted to you, you must pay us a reasonable amount for the service already provided up to the point of withdrawal. This amount is calculated proportionally based on the agreed total price.
6.3 Model Withdrawal Form
You may use the following form for your withdrawal; this is not mandatory:
To: Mindance GmbH, Flottwellstr. 4–5, 10785 Berlin, e-mail: support@mindance.de
I hereby withdraw from the contract concluded by me for the following service: ____________________
Ordered on: ____________________
Name: ____________________
Address: ____________________
Date: ____________________
Signature (only if notified on paper): ____________________
7. Mindance Services
7.1 General
You can download the Mindance App free of charge. Unrestricted access to content is provided, depending on the product, during the trial, under a paid subscription, or after purchasing a ZPP prevention course.
Costs charged by your internet service provider may apply for downloading and using the Services.
7.2 Fallback Mode After the Trial
After the free trial expires, your access is automatically transferred to a restricted fallback mode, unless you have purchased a paid product.
In fallback mode, only selected content is accessible, in particular an initial course unit or session. Further content is locked. You can redeem an activation code or purchase a paid product to regain full access.
7.3 ZPP Prevention Courses
Our ZPP-certified prevention courses are structured programs designed to promote mental health and stress prevention. Depending on the course description, they include modules, sessions, quizzes, handouts, and a certificate of participation upon full completion.
The content is intended to reflect the current state of professional knowledge. However, we cannot guarantee that it always reflects the latest research findings or is suitable for every individual situation.
8. Rights and Obligations of Users
8.1 Permitted Use
he Mindance Services are aimed at consumers. Commercial or professional use, in particular by companies, coaches or trainers, is only permitted with our prior written agreement.
8.2 Prohibited Actions
In particular, you may not:
- Grant third parties access to your user account or share your login credentials
- Circumvent access controls, paywalls, or other technical protection measures
- Introduce viruses, malicious code, or other disruptive technical content
- Transfer rights or obligations under the contractual relationship without our consent
- Misuse trial or discount codes, in particular through multiple registrations
- Reproduce, distribute, publicly disclose, or commercially exploit Mindance content without permission
9. Prices, Payment Terms and Invoices
9.1 Prices
The price shown to you before conclusion of the contract in the app, on the website, or on the external checkout page applies. All prices include applicable value-added tax.
Price changes do not affect contracts already concluded, unless we expressly and duly inform you of a permissible adjustment. In the event of changes to your disadvantage, we will inform you in good time of your rights, in particular any right of objection or termination.
9.2 Payment via Stripe
Payments are processed via the external payment service provider Stripe. The available payment methods are shown to you on the checkout page.
For subscriptions, the fee is collected in advance for the respective billing period. ZPP prevention courses are charged as a one-time payment in full at the time of purchase.
9.3 Failed Payments and Default
If a payment fails or is reversed, we will notify you by e-mail and give you the opportunity to make the payment or update your payment details.
For one-time payments, access may remain blocked until successful payment. In the case of chargebacks, we may temporarily block access after a prior reminder and terminate the contract if the outstanding amount is not settled despite the reminder.
For subscriptions, we may terminate the subscription after repeated unsuccessful payment attempts and a prior reminder. Statutory claims, in particular for compensation of damages caused by default, remain reserved.
9.4 Invoices and Payment Confirmations
After successful payment, you will receive a payment confirmation. Invoices for subscriptions are generally provided to you automatically by e-mail or in your customer account. For ZPP courses, we will issue a formal invoice upon request; please contact support@mindance.de with the relevant payment details.
9.5 Discount Codes and Promotions
Discount codes may be redeemed during the checkout process where technically supported. They cannot be applied retroactively or combined with other discount codes or offers, unless stated otherwise.
We may restrict or end promotions for objective reasons, such as misuse, technical errors, or time-limited campaigns.
10. Third-Party Content and User-Generated Content
10.1 Third-Party Content and Services
The Mindance Services may contain links to third-party websites, apps, or services. The respective terms and privacy notices of such third-party providers apply to those offerings. We assume no responsibility for third-party content or services, to the extent permitted by law.
10.2 User Content
You are responsible for content you upload or enter within the Mindance Services, e.g. notes or personal entries. We do not adopt such content as our own.
You must not provide any content that is unlawful, offensive, discriminatory, glorifying violence, pornographic, defamatory, or otherwise impermissible, and must not infringe the rights of third parties.
We may remove unlawful or non-compliant content, temporarily block user accounts, or terminate the contract for good cause. You can report unlawful content to support@mindance.de.
10.3 Indemnification
If you culpably violate the above obligations, you shall indemnify us against claims by third parties arising from such violation. This includes reasonable legal defense costs, to the extent you are responsible for the violation.
11. Warranty, Liability and Guarantees
11.1 Statutory Warranty Rights
Statutory provisions apply to claims arising from defective services. Your rights as a consumer remain unaffected.
11.2 No Guarantee of Success
We do not guarantee that using the Mindance Services will achieve any particular training goal, health condition, or other result.
11.3 Liability for Free-of-Charge Services
For free-of-charge services, we are liable — regardless of the legal grounds — only for damages resulting from intent, gross negligence, or the absence of a guaranteed characteristic. In the case of gross negligence and the absence of a guaranteed characteristic, liability is limited to the typical, foreseeable damage.
11.4 Liability for Paid Services
For paid services, we are liable without limitation for intent and gross negligence. In the case of slightly negligent breach of material contractual obligations, our liability is limited to the typical, foreseeable damage. Material contractual obligations are obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance you may regularly rely.
Liability for damages resulting from injury to life, body, or health, under the Product Liability Act, and in cases of fraudulent concealment of a defect remains unaffected.
11.5 Employees and Agents
The above limitations of liability also apply for the benefit of our employees, legal representatives, and vicarious agents.
12. Rights of Use
12.1 Mindance Content
The Mindance Services contain content and software protected by copyright or other rights. To the extent necessary for use, we grant you a simple, non-transferable, non-sublicensable right to use this content exclusively for private, non-commercial purposes within the scope of these GTC.
You may not reproduce, distribute, publicly disclose, rent, lease, transfer, decompile, edit, or modify the app and content beyond the contractually permitted use, unless expressly permitted by law.
The right of use ends when your access to the respective service ends or the usage relationship is terminated.
12.2 User Content
For content that you upload or enter into your user account, you grant us a simple, non-exclusive right of use, unlimited in time and territory, to the extent necessary for provision, storage, technical processing, and display within your user account.
No further exploitation takes place, in particular no publication to third parties or sublicensing.
13. Data Protection
13.1 Privacy Notice
We process personal data in accordance with our privacy notice, available at https://mindance.de/en/privacy-policy. Separate privacy notices may apply for the app and the website.
13.2 Stripe and Paid Services
When purchasing paid services via Stripe, payment and contact data are transmitted to Stripe as the payment service provider. Stripe processes data in accordance with its own privacy information.
No payment data is collected or transmitted to Stripe for the free trial.
14. Changes to These GTC
14.1 Amendment Procedure
We may amend these GTC if there is an objective reason to do so, in particular in the event of changes to the legal situation, the range of services, technical processes, or to close regulatory gaps.
We will notify you by e-mail at least 4 weeks before changes that are not merely to your benefit or purely editorial take effect. We will inform you of your right to object and the consequences of not objecting.
If you do not object within the specified period and continue to use the Mindance Services, the changes are deemed accepted. If you object, we may terminate the contract with ordinary notice, provided that continuation under the previous terms is not possible or reasonable.
15. Final Provisions
15.1 Contract Language and Storage
The contract language is German. You can view and print these GTC at any time at https://mindance.de/en/terms-and-conditions. Information about your usage agreement and subscriptions can be found in your user account.
15.2 Applicable Law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.
15.3 Place of Jurisdiction
To the extent legally permissible, our place of business is the place of jurisdiction. For consumers, the statutory places of jurisdiction apply.
15.4 Severability Clause
Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provisions.
16. Provider Information and Dispute Resolution
16.1 Provider Information
Mindance GmbH
Flottwellstr. 4–5, 10785 Berlin
E-mail: support@mindance.de
Managing Director: Daniel Erler
Represented by: Marlene Moehle Assi
Registered in the Commercial Register of the Charlottenburg Local Court (Berlin) under HRB 228996 B
16.2 Consumer Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
The European Commission provides a platform for online dispute resolution, accessible at https://ec.europa.eu/consumers/odr.
16.3 App Store Compliance
If you downloaded the Mindance App via an app store, the respective terms of use of the store provider apply in addition. Paid services are processed via external payment channels; you will be informed accordingly before being redirected to an external payment page.